Mistakes to Avoid When Interacting with Waiting Customers

Customers waiting in line can be a sign of a profitable and bustling business. In order to prevent your customers from getting agitated or impatient as they wait their turn for your services, however, you may want to think about installing a ticket system in the lobby of your commercial space. A ticketing system can help you prevent some of the most common pitfalls that can be associated with long lines and extended wait times. If you are shopping for a quality Take a Number dispenser, be sure to work with a company that sells numbering system technology in Sherman Oaks. To help you keep your client base happy, here is a look at some mistakes to avoid when you are interacting with waiting customers.

Ignoring Their Questions

When you are focusing on the task at hand, it may be difficult to field questions from customers who are waiting in line. If you choose to ignore your customers, rather than attending to their questions courteously, you may find that they are less willing to spend time in line. By answering questions and providing polite answers, you can help to keep your customers happy.

Failing to Provide a Proper Greeting

Even if your customers will be waiting for a significant amount of time before they get served, you should do your best to provide each customer with a friendly greeting as soon as they walk through the door. If possible, a member of your staff should greet each one of your customers and briefly explain your numbering system. With a polite greeting, you can put a personal touch on your services.

Allowing Other Tasks to Distract You

As a customer service representative, it is of the utmost importance that you take care of your customers’ needs, first and foremost. When you walk away from a customer in order to perform a different task, you could leave your customer feeling unhappy. Whenever you are interacting with a customer who is waiting in line, you should provide him or her with your full attention.

Categories: Ticketing System