Spotlight on Turn-O-Matic Systems

Turn-O-Matic queue management systems are the most commonly used systems in the world, and for good reason: they are effective, easy to use, and ideal for almost any budget. Should your business install a Turn-O-Matic in Sherman Oaks, CA? Here is what you need to know about this popular way of managing customer wait times.

What is a Turn-O-Matic system?

The Turn-O-Matic system uses both tickets and an electronic display unit that shows customers where they are in line. Customers take a ticket from the ticketing machine that has either a number or an alphanumeric number. The display board coordinates with the tickets that have been pulled and shows which number is currently being served. This gives customers a realistic idea of their wait time and resolves the need to defend a spot in line.

Turn-O-Matic display boards feature LED lighting that is easy to read, a beep alert when numbers change, and a wide viewing angle that can be seen from several different vantage points. Numbers can be displayed as two or three digits in red or green.

What are the benefits of using a Turn-O-Matic system?

Customers are less likely to become frustrated with their wait times when they don’t feel like they are jockeying for a position with other customers and when they have an idea of when they will be served. The Turn-O-Matic system solves both of these problems. It also helps you provide more organized customer service and gives your customers the perception that you have a well-managed business. Customers may also reach for impulse purchases while they wait. For your employees, a Turn-O-Matic system drastically reduces the amount of time they spend addressing questions about customer wait times and reduces the amount of stress they feel while serving customers.

Turn-O-Matic systems can work in a number of different environments, from grocery stores and pharmacies to restaurants and retail stores. They are also affordable, so they can be used by small and big businesses alike.
Categories: Queue Management